Revamped person-2-person Service installed in Honda Contact Centre.

Situation
Our client, a technology provider to Honda, had a requirement for a video based tool that could help call centre staff demonstrate car parts and accessories to callers over the Internet.

Solution
Codevio worked with our client to produce a solution based on a combination of existing software and extensive additions and modificatons:

• A unique ID system allowing the call centre operative to 'connect' with the callers' browser.
  
• A flash based user interface giving the operative easy access to a library of pictures, animations and video
• A flash based page for the caller, presenting the picture, animation or video to them over the Internet
• Optionally an additional video feed of the call centre operative, presented to the caller in their browser.
• A simple drawing tool that allows the operative to highlight parts of the picture or video, with the highlights displayed remotely on the callers' screen

The application, entitled 'Person-2-Person', was installed within a UK call centre that handled queries from new and existing Honda customer.